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    Frequently Asked Questions

    Below are a list of our most frequently asked questions. If you can't find your answer, please don't hesitate to get in touch with us via our contact form and we will be happy to assist you.

    General Enquiries

    Is there a minimum order value?

    There is currently a minimum delivery value of £150.

    How much is delivery?

    Delivery is free if you place an order over the minimum delivery value of £150.

    Where do you deliver?

    From our depot in Boston, we deliver to just inside the M25 and all the way up to Bridlington and Sheffield, We even go as far west as Birmingham. For our coverage map, see our Where We Deliver page.

    I am not a business. can I become a customer?

    We are currently only able to deliver to business customers.

    How do I become a customer?

    Register to become a customer via our Contact Us form. Once submitted one of our sales reps will be in touch to complete the process.

    How long will long will it take before I can order online?

    Usually, this process is complete within 48 hours. That includes hearing from your dedicated account manager and getting the account set up and routed, ready for ordering.

    I have forgotten my login details, what can I do?

    An account is set up using one email address. Whichever email account is used the first time you order will be linked to your trade account so ensure this is not a personal email address.

    If you forget your password, you can reset it. This will send an email to the linked email address on the account with a link to reset the password.

    Can I collect my order from you?

    You are able to collect your order from our depot in Boston.

    Can I have training to order online?

    Your dedicated account manager will be able to provide training on how to order online.

    I can’t find a product I am looking for on the website / A product I need is constantly out of stock?

    Sometimes products are discontinued and will no longer appear on the web. Sometimes product codes are changed due to a change in ingredients, allergens, or pack size. If you are unable to find a product by using a product code, try searching for it by name in the search bar. If you are still unable to find it, speak to us on our live chat or email for customer service support.

    Who can I contact regarding a product query?

    Call our telesales team on 01205 312700, speak to us on our live chat or email for customer service support.

    Can I add to an existing order?

    You can’t add to or edit an existing order online but you can place additional orders. The minimum order value of £150 only applies to delivery, so you can add as many additional orders as need to, up to the 8pm cut off point.

    Can I remove items from my order once it has been placed?

    We are currently unable to remove items from orders placed online. If you would like to remove items or change an order, please ring telesales on 01205 312700 prior to their 5pm cut off.

    When will I receive my order?

    You will receive your order on the day of your next delivery in your area. Customers can select any delivery date within their allotted delivery days.

    Butchery Enquiries

    What is CW = Catchweight

    Catchweight is used for products which do not come in a set portion size. This could be something like a Turkey Butterfly as an example. When ordering a Turkey Butterfly, you will receive a Turkey Butterfly anywhere between the size range listed in the product description (1-6kg).

    What does 1kg Wt mean?

    Weighted items are only displayed with the kg price and not a total price. An example of this would be minced beef, which is ordered in kg measures.

    Where does the meat come from?

    Our meat is responsibly sourced and can come from a range of places. If you need to know where a particular product comes from, please contact

    Does the meat have use by dates?

    Each product is clearly labelled with the use-by date.


    How do I make a complaint?

    In the unusual event that you are not happy with the quality of your order, email for customer service support.


    How do I apply for a job?

    Apply to work at pilgrim foods by emailing your CV to Visit our careers page for a list of the latest vacancies.