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Conditions of Trading

Doing business together – a summary of the principal terms and conditions of trading.

All business between us is subject to our standard terms and conditions. The full terms and conditions are printed on the back of our invoice and a copy is available upon request.

All goods are offered subject to availability at the time of assembling your order.

A minimum order value of £50.00 (excluding VAT) applies to all orders for any delivery date.

All prices are exclusive of VAT. We reserve the right to change the price of goods at any time.

You are liable to pay the agreed price for the goods at the point of delivery.

Our standard payment terms are payment on delivery. You will be advised of the payment terms agreed between us in writing.

You must adhere to the terms we agree.

If you fail to adhere to the payment terms we agree then we reserve the right to refuse to accept further orders from you until the outstanding debt has been settled. Late payments will be subject to a late payment charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. If you consistently fail to meet your agreed payment terms we may decide to cease trading with you.

If your payment to us is dishonoured for any reason that is not our fault then we will charge you an amount to cover bank, administration and any other costs incurred by us in recovering the payment.

Legal ownership of the delivered goods will not pass to you until we have received full payment for the goods and the payment has been cleared by our bank.

You are responsible for accepting the goods at the point of delivery. You may raise a claim if the goods we deliver are not satisfactory for reason of condition, quality or if the quantity of goods delivered is different from what you ordered. All claims must be identified at the point of delivery and recorded on our delivery paperwork. By signing our delivery note you accept liability for the delivered goods (subject to any recorded amendments) and you are bound to pay the agreed price for the goods. We will not accept claims for any other reason.

We will not accept claims made after the point of delivery unless:

a) we agree to make deliveries to your premises without you being present to accept them you must inspect the delivery and advise us of any claim within 24 hours of delivery. We will not accept claims after this time.

b) you make a claim after delivery of the goods that could not be identified by reasonable inspection at the point of delivery then we will investigate your claim. If your claim is upheld we will either replace the goods at our cost or refund the value of the goods in full. The value of the goods is the absolute limit of our liability in these circumstances.

We reserve the right to either collect or inspect any goods that are the subject of a claim. If we collect the goods from your premises this does not necessarily mean that we will uphold your claim and credit or replace the goods. We will let you know the outcome of our investigation and advise you accordingly. We promise to act honestly and responsibly and will deal with your claim as quickly as possible.

You are responsible for the correct storage (including storage temperature) and handling of any goods that are the subject of a claim and that we have agreed to collect from you. We reserve the right to reject your claim if we reasonably suspect the goods have not been stored or handled correctly.

We will make every effort to deliver your order in full and on time. However, we do not accept liability for any consequential loss or damage if we fail to do this for any reason.